What to Do When a Loved One Passes
What to Do When a Loved One Passes Away: First Steps Explained
The loss of a loved one is one of life’s most difficult moments. Amid the emotions, it’s natural to feel unsure about what steps to take next. At Regency Funeral Directors, we understand how overwhelming this time can be, which is why we’re here to guide you through the immediate steps after a loved one has passed away. This practical guide will provide clarity and support during such a challenging time.
Step 1 - Contacting the Relevant Authorities
The first step depends on where the death occurs. Here's what you should do in different scenarios:
If the Death Occurs at Home
If your loved one passes away at home and the death was expected, contact their GP or the NHS out-of-hours service. The Medical Examiner will review the case and issue the necessary paperwork to the registrar. If the death was unexpected, call 999, and the emergency services will guide you on the next steps.
If the Death Occurs in Hospital or a Care Home
When a death occurs in a hospital or care home, the staff will usually handle the initial procedures, including notifying the doctor and arranging for the issuance of the medical certificate. They may also assist with transferring your loved one into the care of a funeral director.
If the Death Occurs Abroad
Losing a loved one abroad can be particularly daunting. Notify the British Consulate in the country where the death occurred, and they can assist with the necessary arrangements to bring your loved one home.
For more guidance, visit our dedicated After a Loss section.
Step 2 - Contacting a Funeral Director
Once the death has been confirmed, the next step is to contact a funeral director. At Regency Funeral Directors, we are available 24/7 to offer compassionate support and guidance. Our role is to:
- Transfer your loved one into our care with dignity and respect.
- Offer advice on the type of funeral service you’d like to arrange, including burial or cremation.
- Assist with all necessary arrangements, so you can focus on your family during this emotional time.
Once the death has been confirmed, the next step is to contact a funeral director. At Regency Funeral Directors, we are available 24/7 to offer compassionate support and guidance. Our role is to:
- Transfer your loved one into our care with dignity and respect.
- Offer advice on the type of funeral service you’d like to arrange, including burial or cremation.
- Assist with all necessary arrangements, so you can focus on your family during this emotional time.
Once the death has been confirmed, the next step is to contact a funeral director. At Regency Funeral Directors, we are available 24/7 to offer compassionate support and guidance. Our role is to:
- Transfer your loved one into our care with dignity and respect.
- Offer advice on the type of funeral service you’d like to arrange, including burial or cremation.
- Assist with all necessary arrangements, so you can focus on your family during this emotional time.
Step 3 - Registering the Death
Step 3 - Registering the Death
By law, the death must be registered within five days (eight days in Scotland) at a local registry office. To register the death, you will need the personal information about your loved one, including:
- Their full name (and maiden name, if applicable).
- Date and place of birth.
- Date and place of death.
- Occupation and marital status.
You’ll also be given the option to use the "Tell Us Once" service, which notifies various government departments, such as HMRC and the DVLA, about the death. Visit our
Death Registration Process
page for more detailed guidance.
Step 4 - Notifying Family and Friends
Step 4 - Notifying Family and Friends
Breaking the news of a loved one’s passing is never easy. Consider starting with close family members and trusted friends who can help share the information with others. Some people prefer to make phone calls, while others find it helpful to send messages or emails.
Announcements and Obituaries
You may also wish to write an obituary or share an announcement in the local newspaper, on social media, or through other channels. Our team can assist with crafting a thoughtful and respectful obituary if needed.
Step 5 - Organising the Funeral
Uplifting Funeral Songs
Once the immediate steps are taken care of, the focus shifts to planning the funeral service. Whether you’re considering a traditional burial, a cremation, or a unique alternative like a green burial, our team will guide you every step of the way.
Personalising the Service
Personalising the Service
We understand the importance of creating a service that reflects your loved one’s life and personality. From floral tributes to meaningful music, we’ll help you add those personal touches to make the ceremony truly special.
Frequently Asked Questions
How soon should I contact a funeral director?
You should contact a funeral director as soon as you feel ready. We are available 24/7 to provide support and guidance.
What if I can’t register the death within five days?
If there are delays, for instance, due to a coroner’s investigation, you should inform the registrar and they will guide you on the next steps.
Can I organise a funeral before registering the death?
You can begin making initial arrangements, but the funeral cannot take place until the death is registered.
How can I notify multiple organisations about the death?
The "Tell Us Once" service helps notify government departments and some organisations. Speak to the registrar to use this service.
Can I view my loved one at the funeral director’s premises?
Yes, we offer private Chapel of Rest visits by appointment, giving you the opportunity to say goodbye in your own time.
What if my loved one didn’t leave funeral wishes?
Our team will guide you through planning a meaningful service based on family input and your loved one’s personality.
What if my loved one had a prepaid funeral plan?
We will work with you and the funeral plan provider to ensure all arrangements are carried out according to their wishes.
How do I write an obituary?
An obituary should include details of your loved one’s life, achievements, and funeral arrangements. We can help you create one if needed.
Can I request specific religious or cultural elements for the funeral?
Absolutely. We are experienced in organising religious and cultural funerals and will tailor the service to meet your needs.
What happens if a death occurs during the night or on a weekend?
We are available 24/7 to assist you, no matter the time or day.
By taking one step at a time, and leaning on the support of family, friends, and professional funeral directors like Regency, you can navigate these difficult moments with care and compassion. We’re here to help every step of the way—please don’t hesitate to reach out for guidance.
